Refund policy

At Dharmic Store, every item is sourced and undergoes a real siddhi puja before it's dispatched to you. Because of this genuine, per-order preparation, we follow a clear return and replacement policy — fair to you, and consistent with the sacred nature of what we offer.

Cancellation Policy

  • You can cancel your order within 24 hrs of placing the order on WhatsApp (link on our Contact page) or write on support@houseoftech.ai with your Order ID.
  • No cancellation fee, ever, for a cancellation on your side within this window.
  • If Dharmic Store needs to cancel your order (e.g., stock unavailability), you'll get a full refund with no fee.

Replacement & Refund Eligibility

  • If your item arrives damaged, defective, or you received the wrong item, contact Dharmic Store on WhatsApp (link on our Contact page) or write on support@houseoftech.ai with your Order ID within 24 hours of delivery.
  • Please include your Order ID and photos or a short unboxing video — this is required to process a replacement.
  • We don't accept returns for personal preference or subjective taste — please check product descriptions and photos before ordering. Natural-material items (stone, wood, rudraksha) may show minor natural variation; this is not a defect.
  • Items must be unused, undamaged, and in original packaging to be eligible.

Replacement Process

  • Contact Dharmic Store within 24 hours on WhatsApp (link on our Contact page) or write on support@houseoftech.ai with your Order ID, a description of the issue, and photo/video proof.
  • If a return is needed, send the item back unused, in its original packaging.
  • Our team verifies the issue.
  • Defective or wrong item: free replacement, no charge to you.
  • Change-of-mind or variant exchanges (where applicable): a flat fee of Rs. 200 will apply to cover return shipping.
  • Replacement is dispatched with tracking details shared via WhatsApp or email.

Complaint & Refund Timelines

  • Acknowledged within 4 business hours (10 AM–6 PM).
  • Most cases are resolved within 2–3 days.

Contact

For support contact support@houseoftech.ai or WhatsApp (link on our Contact page).

Note: Dharmic Store reserves the right to decline a return or replacement that doesn't meet these conditions.