Last updated: 30 September 2026
Dharmic Store (dharmic.store) · Effective 30 September 2026
If something has gone wrong with your order, your data or anything on the Store, raise it with us and we will resolve it within the timelines below. This page is published under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.
1. How to raise a complaint
| Level | Contact | Acknowledgement | Resolution |
| 1. Customer support (Sahaya) | seva@dharmic.store · Mon–Sat, 10 AM–6 PM IST | Within 4 business hours | Most cases within 2–3 days |
| 2. Grievance Officer | seva@dharmic.store, subject line "Grievance – [Order ID]" · +91 92631 19375 | Within 48 hours | Within 30 days of receipt |
Go to Level 2 if support has not resolved your complaint, or if your complaint is about privacy, a support interaction, or anything you prefer to raise directly with the Grievance Officer.
2. What to include
- Your name and the phone number or email used for the order
- Your Order ID, if the complaint concerns an order
- A short description of the issue and what outcome you want
- Photos, unboxing video or screenshots, where relevant
Every complaint gets a ticket number so you can track it.
3. Grievance Officer
- Name: Rishabh Somani
- Designation: Associate Procurement Manager
- Company: HouseofTech Innovation Private Limited
- Address: First Floor, F-118, Adani Galleria, Sector 89A, Gurugram, Haryana 122505
- Email: seva@dharmic.store
- Phone: +91 92631 19375
4. If you are still not satisfied
- Consumer complaints: National Consumer Helpline, 1915 or consumerhelpline.gov.in, or a Consumer Commission through e-daakhil.nic.in.
- Privacy complaints: the Data Protection Board of India, after you have first raised the matter with our Grievance Officer.